Returns & Exchanges

At British House, we strive for sartorial perfection, but if your purchase is not quite right, we offer a seamless 30-day return policy for all unworn garments. Our commitment is to ensure your wardrobe reflects the highest standards of British craftsmanship and fit.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and postcode to select the items you wish to send back.

• 2.
  Prepare the Parcel

  Place the items in their original packaging, ensuring all designer tags and hygiene seals remain intact and attached.

• 3.
  Affix the Label

  Download and print your prepaid Royal Mail shipping label from the portal and securely attach it to the outside of your package.

• 4.
  Drop Off and Track

  Hand your parcel to any local Post Office branch and retain your proof of postage until your refund is fully processed.